Returns | Your 60-day money-back guarantee

We are convinced of the quality, robustness, and design of our mouth-blown, unique pieces. That's why we guarantee you a risk-free purchase. Try out your new casa vitri glass in your everyday life.

1. Our promise: 60 days risk-free testing

  • Duration: You have 60 days from receipt of the goods to decide.
  • Cost: Returns are free for you. We will provide the shipping label.
  • Condition : You are welcome to inspect and examine the glasses yourself (unpack them, handle them, and check that they are in perfect condition). For a return, the glasses must be undamaged and unused so that they can be resold as new (excluding damage incurred during transport). If the glasses are used beyond mere inspection, we reserve the right to claim compensation for the diminished value.

Important: We understand that our glasses represent a high value. We will refund you the full amount if you are not 100% satisfied.

2. How free returns work (step-by-step)

The process is deliberately kept simple so that you don't have to worry about anything:

  1. Send an email: To initiate the process, simply send us an email with your order number to: hello@casavitri.com.
  2. Receive your label: We will immediately send you a free DHL shipping label (as a mobile QR code or for you to print yourself).
  3. Packaging: Please pack the glasses securely in the original box (or a comparable, shockproof package).
  4. Sending: Drop off the package at the nearest post office.
  5. Refund: Once we have received and checked the return, we will initiate the refund.

3. The casa vitri Trust Bonus

  • Damage upon delivery: Should your unique item arrive damaged, we will replace the glass immediately and free of charge . Please report the damage to our customer service as soon as possible after receipt, including a photo. at hello@casavitri.com .

4. Frequently Asked Questions about the Process

  • How long does the refund take? It takes approximately 7 business days for the refund to appear in your account.
  • How will my order be shipped? All our glasses are shipped insured via DHL. You will receive a tracking link from us.
  • Can I exchange my glass? Yes. Simply send the glass back to us and reorder your desired unique piece from our shop.